Important notice
Trustglen provides document organisation, legacy preservation, and general information services only. Nothing in our services, sessions, workshops, or communications constitutes legal, financial, or regulated professional advice. If you require such advice, please consult an appropriately qualified professional.
Contents
1. Acceptance of Terms
By accessing our website at trustglen.club, submitting an enquiry form, or engaging any of Trustglen's services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.
If you do not agree with any part of these terms, please do not use our website or services.
2. Nature of Our Services
Trustglen offers three core services, each of which is educational, organisational, or advisory in nature:
- Reflective Organisation Session (฿3,700): A supportive, unhurried session helping individuals or families sort and organise important documents into a clear, calm system. Includes a folder kit and checklist. Purely organisational in nature.
- Values & Memory Workshop (฿9,500): A gentle educational workshop on recording personal values, wishes, and family memories in a keepsake journal. Includes prompts and a template. Purely preservation and education in nature, with no legal effect.
- Community Stewardship Advisory (฿30,500): A B2B advisory for community and heritage organisations to strengthen record-keeping and preservation processes. Includes a process review and written recommendations. Focused on operations and preservation only.
All services are delivered by experienced Trustglen staff during agreed sessions at our Hat Yai location or via arrangements agreed in advance.
3. What Our Services Are Not
We want to be transparent about the scope of our work. Trustglen's services do not include, and should not be understood as:
- Legal advice of any kind
- Drafting, preparing, or reviewing legally binding documents
- Representation or acting on your behalf in any legal or official capacity
- Financial, tax, or investment advice
- Regulated activity under Thai law or any other jurisdiction
- Promises or representations about any particular outcome
Any general information shared during our sessions is offered for educational and organisational purposes only. It reflects our team's experience in document organisation — not the opinion of a registered professional in any regulated field.
If your situation requires regulated professional assistance, we will say so clearly and encourage you to seek appropriate help.
4. Eligibility
Our services are available to individuals aged 20 and over, and to organisations registered in Thailand or operating in Thailand. By engaging our services, you confirm that you meet this eligibility requirement.
For the Community Stewardship Advisory, the contracting party must be a legally constituted organisation with authority to enter into a service agreement.
5. Bookings, Fees & Payment
5.1 Bookings
Services are arranged by contacting us via telephone, email, or the enquiry form on our website. A booking is confirmed once we have agreed a date and time with you and received payment in full (or a deposit as agreed in writing).
5.2 Fees
Fees are as listed on our website and in our service materials at the time of booking. All prices are quoted in Thai Baht (฿) and are inclusive of any applicable taxes unless otherwise stated.
5.3 Payment
Payment is accepted by bank transfer or other methods confirmed at the time of booking. Full payment is typically required prior to the session date. For Community Stewardship Advisories, a deposit and payment schedule may be agreed separately in writing.
5.4 Price changes
Trustglen reserves the right to update its prices from time to time. Any changes will be reflected on our website. Confirmed bookings will always be honoured at the price agreed at the time of booking.
6. Cancellation & Rescheduling
6.1 Client cancellations
- More than 7 days' notice: Full refund of any amount paid.
- 3–7 days' notice: 50% refund, or the option to reschedule at no additional charge.
- Less than 3 days' notice: No refund, but rescheduling may be offered at our discretion.
Cancellation requests must be submitted in writing to [email protected] or by telephone.
6.2 Trustglen cancellations
If Trustglen needs to cancel or postpone a session for any reason, we will notify you as promptly as possible and offer either a full refund or an alternative date, whichever you prefer.
6.3 No-shows
If you do not attend a confirmed session without prior notice, no refund will be issued. We may, at our discretion, offer a rescheduled session at a reduced fee.
7. Confidentiality
We understand that conversations during our sessions may touch on personal or family matters. Trustglen staff treat all client information with care and discretion. We do not share session content with third parties except as required by law or with your explicit permission.
Please refer to our Privacy Policy for full details of how your personal data is handled.
8. Intellectual Property
All content on the Trustglen website — including text, graphics, checklists, templates, and the folder kit materials provided during sessions — is owned by or licensed to Trustglen and protected under applicable intellectual property law.
Materials provided to you as part of a service are for your personal or organisational use only. You may not reproduce, distribute, or make them available to third parties without our written permission.
You retain ownership of any documents and personal materials you bring to or produce during a session.
9. Limitation of Liability
Trustglen's services are educational and organisational in nature. We make no representations about the suitability of any document system or keepsake approach for your particular circumstances, and we do not promise any particular outcome from engaging our services.
To the extent permitted by Thai law:
- Trustglen shall not be liable for any indirect, incidental, or consequential loss arising from the use of our services or website.
- Our total liability for any claim arising from a service shall not exceed the amount you paid for that service.
- We are not responsible for decisions made by you or others based on information shared during sessions.
Nothing in these terms excludes or limits liability for death, personal injury, or fraud caused by our negligence.
10. Third-Party Content & Links
Our website may contain links to external websites or mention third-party organisations for informational purposes. We do not endorse and are not responsible for the content, policies, or practices of any third-party websites or services.
Following a link from our website to another site is done entirely at your own discretion.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will take reasonable steps to notify existing clients.
Continued use of our services after an update constitutes acceptance of the revised terms. If you do not agree to an update, you may cancel future bookings in accordance with Section 6.
12. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the Kingdom of Thailand. Any disputes arising from or in connection with these terms or our services shall be subject to the jurisdiction of the courts of Thailand.
We will always try to resolve any concern informally and in good faith before any formal process is considered.
13. Contact
If you have any questions about these Terms & Conditions, please contact us:
Related policies